SERVICE EVALUATION

A quarterly review of your account will be made with your account representative and customer service representative to re-evaluate your ongoing communications and IT needs. This review will include equipment upgrades, system expansion, new product introduction and a comprehensive account review.

SALES AND SERVICE

Dedicated sales executive that handles your account as well as a dedicated customer service representative available for backup, for any questions you may have by phone. Additional Training for your new employees is a service we also provide.

CUSTOMER SERVICE

Customer care is available to you from 8 A.M. to 5 P.M. Monday through Friday. Your service requests and questions will be handled by our courteous customer representatives. A one call contact will be established to answer any questions regarding any system use, programming, and new software upgrades available to your current communication or IT systems. Emergency response to service calls is available seven days a week through our customer service dispatch line. Our response time to major system outages is usually two hours or less. If our customer is ever dissatisfied with our response time on an emergency call, Accutel Total Solutions, will extend your original warranty or service contract one additional month! No Questions Asked!

ONE-STOP FULL SERVICE COMPANY

We strive to be your one stop shop for all of your communications and IT needs. If you ever have a question about your phone bills, systems, hardware or software...Ask us first! As a courtesy, we will order and change your local line service while your company is moving, or expanding your operation, or just starting up your office. "No more hassling with multiple vendors". One of our inside customer representatives will be glad to answer any of your questions. Our service policy states that we are your vendor of record and we will respond to your service call first. It is up to us to decide what your service problem is and we will delegate the party responsible to correct the malfunction. Regardless of where the problem lies, we will get the problem corrected. Just call us first! Your company can proceed with business as usual.